Sustainable deliveries in practice – perspectives from research, e-commerce, consumers, and transport

This follow-up panel session brings together representatives from the stakeholders directly affected by the growing time demands of e-commerce—spanning research, e-commerce, and transport to the consumer level. Drawing on the research project’s findings, the discussion explores how customer expectations are shaped, how various actors are impacted, and how consumer choices and behaviors influence the potential for more sustainable delivery solutions. It is a conversation about responsibility, collaboration, and the future of e-commerce.